Privacy Policy

📌 1. Introduction

988jl is the Philippines' premier online casino and Color Game platform, serving Filipino players in Manila, Cebu, Davao, Iloilo, Quezon City, Makati, and across the archipelago. As a platform that handles financial transactions and personally identifiable information, 988jl takes the privacy of its players extremely seriously.

We believe every Filipino player has a fundamental right to know exactly what data we hold about them, why we hold it, and how it is protected. This Policy is written in plain English — not buried in legal jargon — so you can make informed decisions about your personal information and the choices available to you.

988jl processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations (IRR), as administered by the National Privacy Commission (NPC) of the Philippines. Where applicable, we also observe the principles set out by the Anti-Money Laundering Council (AMLC) and PAGCOR regarding player data.

🏢 2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, the data controller responsible for your personal information is:

Our Data Protection Officer (DPO) oversees all data protection matters at 988jl. If you have questions about this Policy or wish to exercise any of your rights under the Data Privacy Act, please contact the DPO directly using the email address above.

📂 3. Personal Data We Collect

988jl collects only the personal data that is necessary and proportionate to the purposes described in this Policy. The categories of data we collect include:

3.1 Identity & Registration Data

When you create a 988jl account, we collect your full legal name, date of birth, nationality, gender, residential address, email address, and mobile phone number. This information is required to create and manage your player account and to verify your identity in compliance with KYC obligations.

3.2 Government-Issued Identification

As part of our Know Your Customer (KYC) verification process, we may request and store copies of government-issued identification documents, including but not limited to: Philippine passport, driver's licence, SSS / UMID card, PhilSys National ID, or voter's ID. These documents are processed solely for identity verification and anti-fraud purposes.

3.3 Financial Data

We collect records of all deposits, withdrawals, wagers, winnings, and bonuses associated with your 988jl account. We also collect the payment method details you use, which may include your GCash mobile number, Maya account reference, or bank account details (e.g., BPI, BDO, Metrobank). Full payment card numbers, if used, are processed by our PCI-DSS compliant payment gateway and are not stored on 988jl servers.

3.4 Technical & Device Data

We automatically collect certain technical information when you use 988jl, including your IP address, browser type and version, operating system, device identifiers, referring URL, pages viewed, session duration, and clickstream data. This information is used for platform security, fraud prevention, and performance optimisation.

3.5 Communications Data

When you contact 988jl's customer support, submit a complaint, or communicate with us through any channel (live chat, email, or in-app messaging), we retain records of those communications and any personal data contained therein. This helps us resolve disputes and improve our support services.

3.6 Responsible Gaming Data

If you use any of 988jl's responsible gaming tools — including deposit limits, session limits, cool-off periods, or self-exclusion — we record and store your choices and any related interactions. This data is treated with the highest level of sensitivity and is processed solely to enforce your self-protection preferences and meet our duty of care obligations.

📥 4. How We Collect Your Data

988jl collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account profile;
• Automatically — through cookies, web beacons, and similar tracking technologies as you interact with the 988jl platform (see Section 10 for full cookie details);
• Third-party verification providers — identity verification services and fraud prevention tools may provide us with additional data points to validate your identity;
• Payment processors — GCash, Maya, and our banking partners may share transaction confirmation data with 988jl to reconcile deposits and withdrawals;
• Regulatory and law enforcement bodies — PAGCOR, the AMLC, or other Philippine authorities may provide or request data in certain circumstances.

⚙️ 5. How We Use Your Personal Data

988jl uses your personal data for the following purposes, each of which is described in detail below:

• Account creation and management — to set up, maintain, and administer your 988jl player account, including processing login requests, account updates, and password resets;
• Identity verification (KYC) — to verify that you are who you say you are and that you meet the eligibility requirements, including the 21-year minimum age requirement 21+ mandated by Philippine gaming regulations;
• Processing transactions — to process your deposits, withdrawals, wagers, bonus credits, and any other financial transactions on the platform;
• Customer support — to respond to your enquiries, resolve complaints, and improve our support services;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, and other prohibited conduct;
• Legal and regulatory compliance — to meet our obligations under the Data Privacy Act, Anti-Money Laundering Act, PAGCOR regulations, and any other applicable Philippine law;
• Responsible gaming — to enforce limits, cool-off periods, and self-exclusion requests you have set, and to identify players who may be showing signs of problem gambling;
• Platform improvement — to analyse usage patterns, test new features, and improve the overall 988jl experience for all Filipino players;
• Marketing communications — to send you promotional offers, bonus notifications, and updates about new games and features, where you have given your consent to receive such communications. You may opt out at any time.

⚖️ 6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 988jl processes your personal data on the following legal bases:

Where we rely on your consent as the legal basis for processing (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

🤝 7. Sharing Your Personal Data

988jl does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

7.1 Service Providers

We engage trusted third-party service providers who assist us in operating the 988jl platform, including payment processors (GCash, Maya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support software vendors, and analytics tools. All service providers are contractually bound to process data only on our instructions and to maintain appropriate security measures.

7.2 Regulatory and Law Enforcement Authorities

988jl will disclose personal data to PAGCOR, the AMLC, the National Privacy Commission, or any other Philippine regulatory or law enforcement authority where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 988jl, its players, or the public.

7.3 Business Transfers

In the event that 988jl undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide advance notice to affected players in such circumstances.

🗓️ 8. Data Retention

988jl retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

Once the applicable retention period has expired, personal data is securely deleted or anonymised in a manner that prevents re-identification.

🛡️ 9. Data Security

988jl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored at rest, including account credentials and KYC documents;
• Multi-factor authentication (MFA) options for player accounts and mandatory MFA for all internal staff access to systems containing personal data;
• Role-based access controls ensuring that only authorised staff with a legitimate need can access personal data;
• Regular penetration testing and vulnerability assessments conducted by independent third-party security firms;
• 24/7 intrusion detection and monitoring of all systems and network infrastructure;
• Incident response plan enabling rapid containment and notification in the event of a personal data breach.

In the event of a personal data breach that is likely to pose a real risk of serious harm to affected data subjects, 988jl will notify the National Privacy Commission (NPC) and affected players within 72 hours of becoming aware of the breach, as required by the Data Privacy Act.

🍪 10. Cookies & Tracking Technologies

988jl uses cookies and similar tracking technologies to enhance your experience on the platform and to gather the analytics data we need to keep it running smoothly. A cookie is a small text file placed on your device when you visit a website.

10.1 Types of Cookies We Use

10.2 Managing Cookies

You can manage your cookie preferences at any time through the 988jl cookie preference centre accessible from the footer of the platform. You may also configure your browser to reject cookies, though please note that disabling strictly necessary cookies may prevent you from logging in or using core platform features.

✊ 11. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to the personal data that 988jl holds about you:

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Subject Request — [Your Full Name]". We will respond to all verified requests within 30 calendar days in accordance with the Data Privacy Act. We may need to verify your identity before processing your request.

🔞 12. Minors & Age Policy

988jl is strictly an adults-only platform. In accordance with Philippine gaming regulations enforced by PAGCOR, you must be 21 years of age or older 21+ to register, deposit, or participate in any game on the 988jl platform.

We do not knowingly collect personal data from individuals under the age of 21. As part of our KYC verification process, all new players are required to submit valid government-issued identification confirming their date of birth. Any account found to belong to a person under 21 will be immediately suspended, all funds returned, and any associated data deleted in accordance with our legal obligations.

Parents and guardians are encouraged to use parental control software to restrict access to online gambling platforms. 988jl supports PAGCOR's mandate of responsible, regulated gaming for Filipino adults only.

🔄 13. Changes to This Privacy Policy

988jl reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify you by one or more of the following methods:

• Posting a prominent notice on the 988jl homepage and/or login page;
• Sending an in-app notification or push notification to your registered device;
• Sending an email to the address registered on your 988jl account.

The revised Policy will take effect 14 days after the notification date, unless the change is required by law or regulatory obligation, in which case it may take effect immediately. Your continued use of the 988jl platform after that date constitutes acceptance of the updated Policy. If you do not agree with any changes, you may close your account by contacting customer support before the effective date.

We recommend that you review this Privacy Policy periodically. The "Last Updated" date at the top of the page always reflects the most recent revision.

📩 14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 988jl processes your personal data, please contact our Data Protection Officer:

We are committed to resolving all privacy-related concerns promptly and fairly. Your trust in 988jl is something we value deeply, and we will always work to handle your personal data with respect, transparency, and the security it deserves.